If you did not find your answer in this Help section, you can contact the CitizenPlane Support Team 24/7 at [email protected]. Our team is always available to help you with any questions or concerns you may have.

When you contact us, please be sure to include your CitizenPlane Booking Reference Number (PNR). This number is available in your confirmation email and will help us to locate your booking and provide you with better assistance.

Please note that we do not offer phone assistance. We believe that email is the most effective way to communicate with our customers and ensure that we can provide you with the best possible support. Every email received is read and answered within 24 hours during the week.

If your flight departs in less than 24 hours, you can also contact us at [email protected]. This email address is reserved for urgent requests only and will ensure our team is notified immediately. Please note that non-urgent emails will not receive a response at this address.

At CitizenPlane, we are committed to providing you with the best possible customer service. Our team will do everything we can to ensure that your experience with us is a positive one.

Our team will get back to you shortly!