Passengers can check the status of their booking by accessing their CitizenPlane personal online space at https://mytrip.citizenplane.com/. To do this, they need to enter their PNR or booking number (which is available in the confirmation email from CitizenPlane) and their last name (surname).

The personal online space contains all relevant information about the booking, including any changes to the scheduled flight. Passengers can also accept or refuse a schedule change in order to claim a refund, if applicable.