Your reservation has been made on a group allocation purchased from the airline operating the flight, as detailed during the booking process and in your confirmation email. While this allows you to get a discounted price, it has several implications:

1. Online check-in is not available. You will be able to retrieve your boarding pass at the airline's check-in desk, 2 hours before the flight's departure. Please bring a current valid ID for each passenger.
2. The airline is not managing your reservation directly, as it is delegated to the tour operator who made the group booking.
3. CitizenPlane cannot provide you with an airline reference code because there is only one reference for the whole group. As such, we cannot communicate it to you for confidentiality reasons.

This is why we are providing you with our own booking reference that you can use on CitizenPlane to manage your reservation: https://www.citizenplane.com/

If you need to update your booking, please contact us at [email protected] and our support team will be happy to assist you promptly.