If you require wheelchair assistance, please contact us at [email protected] with the following information. We need to know the type of pre-boarding required:
- WCH/R: Passenger can get on/off the plane's gangway.
- WCH/S: Passenger cannot mount/descend the bridge but can go alone to their seat. A valid companion is required (please provide us with the name and surname of the companion).
- WCH/C: Passenger cannot move (quadriplegic or paraplegic). This type of assistance requires the intervention of firefighters. A valid companion is required (please provide us with the name and surname of the companion).
If the passenger is travelling with their own wheelchair, please provide us with the following information:
- Weight and dimensions of the chair
- Manual or electrical wheelchair
- If electrical, please specify the type of batteries (dry, wet, lithium, etc.) and the weight of the battery.